The government has today launched a consultation, inviting views on establishing a public services ombudsman for England.
Which? Executive Director Richard Lloyd says:
'We have been calling for a single public services ombudsman to make it easier and more accessible for people to complain, so today’s announcement is a positive step forward. Thousands of people have told us they faced barriers to complaining and we want the next government to push through these reforms without delay. It's vital that when things go wrong people feel able to speak up to help prevent it happening again.'
We're pleased to see the Health Select Committee report 'Complaints and Raising Concerns' acknowledge the need for change in the way NHS complaints are dealt with.
Which? executive director, Richard Lloyd, said:
'It’s good to see MPs recognising the need to reform NHS complaints handling, and backing our call for a single Ombudsman service to join up health and social care complaints.
'We now need to see the Government acting on these recommendations and paving the way for wider reforms including the introduction of super-complaints, as in private markets, and complaints triggering action from the regulators.”
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