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Campaigns | Public Services

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New research on public service complaints

Just one third of people who are unhappy after using a public service actually make a complaint. The figures, released by the Parliamentary and Health Service Ombudsman, back Which?'s findings that millions who found a problem with a public service stayed silent.

Government announces single Public Services Ombudsman

Today our campaign to Make Complaints Count reached a significant milestone when the Queen announced the Government’s intention to introduce a Public Services Ombudsman.
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