We emphasise the importance of consumer power in driving improvements in public services. Whilst we welcome the choice agenda, we also recognise the limitations of choice by itself to drive up standards in public services. In this context responsiveness to the consumer voice is essential, and we make some specific recommendations to promote this. Other levers such as regulation, commissioning and professional networks are also crucial for ensuring quality in public services.
Our new website helps students make more informed decisions about their higher education choices.