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Campaigns | Public Services

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We respond to the Public Administration Select Committee (PASC)

We emphasise the importance of consumer power in driving improvements in public services. Whilst we welcome the choice agenda, we also recognise the limitations of choice by itself to drive up standards in public services. In this context responsiveness to the consumer voice is essential, and we make some specific recommendations to promote this. Other levers such as regulation, commissioning and professional networks are also crucial for ensuring quality in public services.

Read our response [PDF]


Cost of care in the home is a postcode lottery

With an increasing demand for care services, a Which? investigation finds that over the last five years some local authorities have been restricting home care and increasing costs above inflation, leading to a widening postcode lottery in care costs.

We launch the Which? University website

Our new website helps students make more informed decisions about their higher education choices.

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