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Campaigns | Public Services

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News

Government announces single Public Services Ombudsman

Today our campaign to Make Complaints Count reached a significant milestone when the Queen announced the Government’s intention to introduce a Public Services Ombudsman.

The current landscape is fragmented and confusing and this new body would replace the Parliamentary and Health Services Ombudsman, Local Government Ombudsman and the Housing Ombudsman.

Ombudsmen can play a powerful role in acting as a champion of complaints, driving improvements in public services and supporting people to gain redress when things go wrong.

Our campaign continues as we work to ensure more effective handling of complaints in public services and our other campaign aims are achieved.

Our Executive Director, Richard Lloyd, said:
“Thousands of people have told us they faced problems when complaining about public services. Complaints are falling between the gaps in the current system, so we’re pleased the Government has listened to our calls to introduce a single ombudsman. This should make it easier to complain and ensure every complaint counts.”

Update

MPs recognise need for reform

We're pleased to see the Health Select Committee report  'Complaints and Raising Concerns' acknowledge the need for change in the way NHS complaints are dealt with.

Which? executive director, Richard Lloyd, said:

'It’s good to see MPs recognising the need to reform NHS complaints handling, and backing our call for a single Ombudsman service to join up health and social care complaints.

'We now need to see the Government acting on these recommendations and paving the way for wider reforms including the introduction of super-complaints, as in private markets, and complaints triggering action from the regulators.”

Read the Health Committee report 'Complaints and raising concerns'

Update

Success: 50,000 sign up to release an exclusive track

We've unmuted an exclusive music track by George the Poet and producer Jakwob, as 50,000 people sign up to our campaign for the Government to improve complaints handling in public services.

We are taking your stories and experiences to Ministers and calling on the Government to ensure that when people speak up, their concerns are acted upon.

Our executive director, Richard Lloyd, said:

'Thousands of people have told us that they feel their voices go unheard when things go wrong with public services. Working with influential artists has helped send a strong message that it's crucial for people to speak up, and now 50,000 people have joined our campaign calling on the Government to make complaints count.'

The Government must take action to give people the confidence that their complaints will trigger change in public services. 

You can listen to the exclusive track below:

Success

We launch the Which? Birth Choice website

Our new website helps expectant mothers decide what type of birth they would like and explore local options.

News

Cost of care in the home is a postcode lottery

With an increasing demand for care services, a Which? investigation finds that over the last five years some local authorities have been restricting home care and increasing costs above inflation, leading to a widening postcode lottery in care costs.
Success

We launch the Which? University website

Our new website helps students make more informed decisions about their higher education choices.

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