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Campaigns | Train delays and customer service

Trains on track assets media image 355148

Mission statement

Passenger satisfaction with trains is low, but people rarely complain to the companies. We collected your feedback and took it directly to the train companies to help improve passenger services.

Facts and figures

- Nearly one in five (16%) of all passengers experienced a delay on their last journey (this rose to 26% for commuters)

- One in five (21%) of commuters said they were likely to have stood on their last journey

- One in ten (11%) said toilets were not in good working order – this rose to 20% for London Midland Trains, 19% for Southeastern and 17% on First Capital Connect

Take action

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