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Campaigns | Train delays and customer service

Trains on track assets media image 355148


We've handed your feedback over to the train companies

Nearly 1,000 of your comments have been sorted and packed up into dossiers for each of the train companies.

Your comments not only highlight the things you think train companies are getting wrong, they also share the things you think they're getting right. Comments cover everything from punctuality to cleanliness, and they're now in the hands of the train operators.

Action needed by train operators

We want train companies to outline how they will act on your feedback to improve passenger satisfaction. In particular, we want to hear how they'll pro-actively encourage, listen to and respond to the feedback they're given on a daily basis.

You can read the dossier for your train company below.

Take action

This campaign has closed

petition signatures
Help us reach 1,000