Find simple ways to solve your everyday consumer problems
Christmas shopping rights
Don't get left out of pocket if your cut-price Christmas sales shopping doesn't go to plan.
Retailer and manufacturer Argos has announced a recall of one of its fan heaters after finding it could pose a serious risk to users. The Argos Simple Value 2kW Upright...14 Dec 2017
It has been confirmed today that the Peter Kay Live Arena Tour will no longer be going ahead, due to unforeseen circumstances. Starting April 2018 in Birmingham, the tour was...13 Dec 2017
More than half of shoppers are overestimating their returns rights when doing Christmas shopping on the high street, new Which? research has found. If you do your Christmas shopping in...07 Dec 2017
Today, the EU has agreed to end unjustified ‘geoblocking’ – where access to certain websites or online content is restricted based upon the user’s geographical location. The new rules will...07 Dec 2017
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming compensation for mis-sold payment protection insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.