Driving instructors are regulated by the Driver and Vehicle Standards Agency (DVSA). All approved instructors are expected to adhere to the DVSA’s which sets out expectations on how all driving instructors should:
Failing to provide an expected level of service, such as not arriving on time, cancelling at last minute, or making you wait months on end for a lesson isn’t acceptable and you can complain and ask for your money back. If your refund request is ignored, you can try claiming back your money through a claim if you’ve paid via credit card or via .
The DVSA advises that instructors found to be threatening the safety of learners will be removed from the Approved Driving Instructor register and stopped from teaching.
Issues related to sexual harassment, misconduct or inappropriate behaviour should be reported to the police by calling 101, or 999 in an emergency. If you feel you’ve been discriminated against by a driving instructor or school, you do have rights under the to take action and protect yourself.
An ombudsman acts as an independent referee who looks at both sides of the argument, makes enquiries, asks questions and comes up with a remedy or solution that they believe is fair.
Ombudsman schemes are free to use and are an alternative to going to court to sort out a problem.
While delays will be frustrating, it’s important to ensure you find a good, qualified and reputable instructor to learn with. Here are some tips on how to find an instructor: