If you decide to cancel a service, you have 14 days from the point of agreeing the contract to do so.
But check whether you agreed to the service starting before the end of the cooling-off period.
If you choose to cancel an order within the cooling-off period and the service has already started, you'll still be able to cancel but you could be charged for the service that you've already had the benefit of.
For example, if you pay for a gym membership and start using the gym, then change your mind within the cooling-off period, you'll still be refunded but could be charged for the amount of gym time you used.
If you didn't agree to the service starting within the cooling-off period and choose to cancel within this timeframe, you're entitled to a full refund.
The supplier needs to provide, or make available, a standard cancellation form to make cancelling easy (although you're under no obligation to use it).
You can cancel in writing or by email. Using the supplier's cancellation process usually makes sense, as long as it isn't made unnecessarily complicated.
If you took out a credit agreement to pay for the service, this agreement automatically comes to an end when you cancel the service.
Under the Consumer Contracts Regulations digital downloads are given their own unique category and are therefore not services or goods.
A digital download is classed as data which is produced and supplied in digital form. For example, apps, an ebook or online films.
If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period.
If you don’t give your consent, the 14-day cooling-off period still applies but you won't be able to download your digital content until this period has ended.