Just because you pay for your bank account it doesn’t mean you’ve been mis-sold.
If your account has benefits that you're likely to use, you could actually save yourself money, so check you have the best account for you.
But, some people have been mis-sold accounts. Examples of how you might have been mis-sold include:
Find out how to complain about packaged account mis-selling.
The Financial Conduct Authority (FCA) has issued rules that banks and building societies must follow when they sell packaged accounts.
These rules applied from 31 March 2013 and should make sure customers are able to choose the best account for them.
Under the new rules banks and building societies must:
If you don’t believe your financial provider has adhered to these rules, you have grounds to complain that you've been mis-sold.
Even if you haven't been mis-sold, you might find you don’t use the benefits you're paying for on your account, or you can no longer afford it.
If you’re only using one or two of the benefits, you should shop around to get the best possible deal on this benefit.
You can always ask your bank to change your account back to a standard one, at any time, and you won’t have to change your account number.
If you change back to a standard account, make sure you’re not using any of the benefits, as you may find yourself financially worse off.
A number of these accounts offer interest-free authorised overdrafts, so make sure you’re not using your overdraft when you switch to a standard account to avoid incurring charges.