My landline provider has increased its prices, do I have to pay?

Unless you were told at the point of sale that the price would definitely be increasing, you can exit your contract if your landline provider raises its prices.

Cancelling a contract

Generally, the only way to guarantee you’re not penalised for cancelling a contract is to cancel within the cooling-off period.

If you want to cancel a credit agreement, the Consumer Credit Act gives you a 14-day cooling off period to cancel the agreement.

Before 23 January 2014, there were no rules in place that allowed you to cancel because of price hikes during your contract.

If you cancel before the minimum contract term is up and your contract started before 23 January 2014, you’ll have to pay an early termination fee. These can be very high.

For more information, see our guide on cancelling a contract

Challenging price hikes

Which? believed it was unfair that millions of telecoms users were being caught out by unfair price rises.

We wanted fixed contracts to mean fixed prices from the day of agreement to the end of the contract for all telecoms providers, including mobile phone, broadband and landline contracts.


With the support of more than 58,000 of you, we convinced Ofcom to take action.

From 23 January 2014, if landline providers want to hike prices on new fixed contracts, you can cancel without paying anything. This is unless you were told at the point of sale that the price would definitely be increasing.

The changes also apply to bundled contracts, which include broadband, mobile phones and landlines.

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