Broadband billing

If a billing issue arises with your broadband, phone or TV package, knowing your rights will help you resolve the situation. Our guides can help if you have a problem with your bill.

Answers to your problems



Join our campaign
& help us reach 150,000 signatures

We wanted advertising watchdogs to pull the plug on confusing broadband ads that promise speeds most of their customers will never get. We think that when you’re not getting the service you’re paying for, you should be compensated. With the support of over 120,000 campaign supporters, we convinced the regulator to introduce automatic compensation for poor broadband service and the advertising watchdog to crackdown on misleading speed ads.

Find out more about Broadband speed on Which? Campaigns

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