It can be tricky knowing what to do if you’re unhappy with your child’s nursery or childminder. Our guides help you if you want to make a complaint.
Answers to your problems
How can I claim free childcare for two year olds in the UK?
In certain circumstances you could be eligible for free childcare for children two years old or older.
I’m unhappy with my childminder, what can I do?
Find out how to make a complaint about a childminder, including how and when to involve Ofsted or an agency.
I’m unhappy with my nursery, what can I do?
Having a problem with the nursery or pre-school that is caring for your child can be upsetting and it's sometimes difficult to know the best way to complain.
What do I need to do to claim 15 hours free childcare?
All three and four-year olds are entitled to 15 hours free childcare and education. Find out what this means and how to claim.
What do I need to know about the Early Years Foundation Stage (EYFS)?
What is the Early Years Foundation Stage (EYFS)? Find out what role it plays in early years education and childcare.
Will Ofsted deal with my childcare complaint?
Ofsted inspects education and childcare providers in England. If you have a complaint, you can find out here if they can assist you.
Letter of complaint to Ofsted
If you have a complaint about your child's nursery or about a childminder, you can contact Ofsted for assistance in resolving your complaint.
Letter of complaint to your child's nursery
When you make a formal complaint to your nursery, do it in writing and keep a copy for your records. Use this template letter to make a complaint.
Letter of complaint to your childminder
When you make a formal complaint to your childminder, it's best to do so in writing. Use our template letter to help you write a letter of complaint.