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Faulty appliances

If a laptop you’ve bought develops a fault, your rights mean you can reject it and get your money back or you can have it repaired or replaced.

If you've bought a washing machine that develops a fault, you should be able to claim for a repair or replacement from the retailer that sold it to you.

If you've bought a TV that develops a fault, you should be able to claim for a repair or replacement from the retailer that sold it to you.

If your printer breaks because of a fault, you should be able to claim for a repair or replacement from the retailer that sold it to you.

If a vacuum cleaner you’ve bought develops a fault, your rights mean you can reject it and get your money back or you can have it repaired or replaced.

If your dishwasher has a fault you should be able to request a repair or replacement from the retailer.

If you bought goods online, the Consumer Contracts Regulations - which replaced the Distance Selling Regulations - give you additional rights to return an item.

You may be able to use gift vouchers, return faulty goods or use your warranty if a retailer goes into administration. Read the Which? guide on what you can do.

Under the Consumer Rights act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.

If you have bought a faulty item, or an item that has developed a fault, you have the right under the Consumer Rights Act to ask for refund.

If you wish to return a faulty item bought online, you should not incur the cost of returning it. Use this template letter to complain to the retailer.

Use this letter template to demand that a warranty provider who is refusing to pay for repairs covered by the warranty takes action.