Faulty baby products
Looking after a baby can be demanding enough without having to deal with faulty products, especially when it comes to buggies and baby monitors. Our guides help you avoid the frustrations and get faulty baby products dealt with swiftly.
Answers to your problems
I’ve been waiting months for a replacement part for my buggy
If your buggy has to be sent away for repairs, you may be entitled to a temporary replacement. Read the Which? guide on what to do.
My baby monitor worked fine at first but it hasn’t lasted
If your baby monitor is faulty, you should be able to claim for a repair or replacement. Which? explains how.
My baby's cot has broken, what are my rights?
A cot is one of the most important items you can buy for your baby, so it can be particularly frustrating if it breaks or you discover it has a fault.
My breast pump has a fault, what should I do?
If you encounter a problem with your breast pump, you can find the answers you need here to make the process as hassle-free as possible.
My pushchair has a fault, what can I do?
You may be entitled to a partial or full refund if your pushchair develops a fault. Read the Which? guide to help you get your money back.
My pushchair isn’t working, can I get it repaired or replaced?
If your pushchair isn't working properly, you may be able to get a refund, repair or replacement, depending on the circumstances.
The pushchair that I ordered hasn’t turned up, what can I do?
If your pushchair doesn't arrive on time you should be able to claim your money back. Read the Which? guide on what to do.
The second-hand baby clothes I've bought are damaged
Whether you can get a refund for damaged second hand baby clothes depends on who you've bought them from.
The shop won't repair my pushchair, what can I do?
If there's a fault with your pushchair, you should be able to get a repair or replacement from the shop you purchased it from.
Step by step guides
How to complain about a faulty pushchair
Find out what to do if your pushchair develops a fault and you want to get your money back, or you want it to be repaired or replaced.
Letter to complain about injury caused by a faulty pushchair
If a defective pushchair causes an injury you can write to the manufacturer to seek compensation. We've created this Which? template letter to help you.
Letter to make ‘time of the essence’ on a pushchair
Use this template letter if you've been waiting longer than expected for your pushchair and would like to make ‘time of the essence’.