If you arrive at your destination to find your hotel or self-catering accommodation is not what you expected or a problem arises during your holiday, our guides can help you make a complaint or claim compensation.
Answers to your problems
I haven't got what I asked for with my holiday accommodation
Booking accommodation always involves some risk, but there are things you can do if your room isn’t up to scratch. Your rights will depend on how you booked.
I have a problem with my house swap
A potential downside of a house swap is that you have no guarantees about how well your house will be treated in your absence. We explain what you can do when things go wrong.
My holiday accommodation was overbooked, what can I do?
If your holiday accommodation has been overbooked, your rights depend on how you made the booking. Find out more in our guide.
My self-catering accommodation isn't what was promised, what can I do?
Self-catering accommodation is a popular way to holiday. If yours isn't what was promised or is dirty or unsafe, read our guide to find out your rights.
Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
I’m having problems claiming on my travel insurance
Travel insurance gives extra protection if your trip doesn't go as planned. Find out what you need to do if you have problems claiming on your travel insurance policy.
Step by step guides
How to claim if your holiday accommodation was not as promised
If you've had the holiday from hell, follow these simple steps for redress, whether you claim while on holiday or when you return home.
Letter to claim for unsatisfactory hotel accommodation
If you want to make a complaint about the hotel you stayed at on holiday, use this letter to help assist you with your claim.