When you hit the sales - whether it's for half-price clothes or a new TV - your rights are still protected by the Consumer Rights Act. Read our guides to sale shopping to make sure you know your rights.
Answers to your problems
Do you know your shopping receipts from your shopping deceits?
If your sales bargain turns out to be second-rate purchase, it can pay to know where you stand and how to put things right.
What are my rights when I shop in a sale?
When you hit the sales - be it clothes or electrical sales - your consumer rights are still protected by the Consumer Rights Act. Which? explains your rights.
Step by step guides
How to complain about faulty goods bought in a sale
If you have bought faulty goods in a sale, your rights depend on which date you purchased them. We talk you through your rights and how to complain.
Letter to complain if a retailer won't take back faulty sale goods
If something you buy in a sale develops a fault, you could have a claim under the Consumer Rights Act. Use our template letter to help you claim.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
Join our campaign
& help us reach 300,000 signatures
For years we've seen supermarkets use misleading tactics to exaggerate discounts and manipulate spending. So we took action for shoppers. We submitted a super-complaint to the regulator, asking them to act. They agreed with us and have taken supermarkets to task by securing formal legal commitments to end dodgy ‘was/now’ special offers and misleading multi-buys.