Has your second-hand car developed a problem? Or have you been sold an old banger? Our guides can help you if you discover you’ve bought a dud and want to make a claim.
Answers to your problems
The second-hand car I bought has a problem, what are my rights?
Which? explains your rights if your second-hand car develops a problem or isn't quite the little runner described in the advert.
The second-hand car I bought has broken down, what can I do?
Which? explains what you can do if that bargain second-hand car on the forecourt turns out to be a banger struggling to take you from A to B.
Step by step guides
How to complain about a second-hand car to a dealer
What you can do if the second-hand car you’ve bought is not as described, not of satisfactory quality or not fit for purpose and needs a repair.
Letter rejecting a second-hand car bought from a dealer
A letter template designed to help you reject a second-hand car bought from a dealer