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[Your address]
[Nursery address]

To [Nursery manager]

Further to my conversation with [name] on [date], during which I made an informal complaint, I would now like to make a formal complaint.

As discussed, [details of complaint, including date of occurrence, name of your child and staff member, if applicable, including any subsequent consequences of the problem or incident].

I am not satisfied with the action that was taken by the nursery following my informal complaint, and am now requesting that the matter is dealt with formally in accordance with your internal complaints procedure.

I will look forward to hearing your substantive response within fourteen days.

Yours sincerely,

[Your name]

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