Download Letter

[Your address]

[Company address]


[Ref: policy number]

Thank you for your letter of [date], in which you offered me [£…] in respect of the damage [describe] to my vehicle [make, model, engine capacity], as a result of [circumstances causing damage] on [date].

Since receiving your offer I have obtained an independent valuation of my car from [organisation/garage] to the effect that the market value of the car at the time of the above incident was [£…]

A copy of the valuation report is enclosed.

In light of this evidence, I am not prepared to accept your offer, and I expect you to reconsider it, taking the above valuation into consideration.

I look forward to hearing from you within 14 days.

Yours faithfully,

Download Letter

Find the right letter

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.