If you’re not happy with how your letting agent or property agent has dealt with your complaint, you can refer it to the ombudsman. Use our letter to help you.
If you're unhappy with the way your complaint has been handled by your estate agent, you can use this letter template to escalate it to the Property Ombudsman.
Ref: [address of seller’s property]
I am writing about my dispute with [property agent name and address], who I understand is a member of your scheme.
My dispute concerns [details of your complaint].
I enclose copies of all relevant correspondence, including the particulars that the [estate/letting/managing - delete as appropriate] agent drew up on my behalf.
I have been unable to settle the matter with [property agent], and am therefore referring the matter to you in the hope that you will be able to resolve the dispute.
I look forward to hearing from you within the next 14 days.