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[Your address]

[Company address]

Dear Sir/ Madam,

Reference: [account/ card number]

I write further to my telephone call on [date]

On [date] my [details of card] was [stolen/lost]. 

Although I notified you immediately of the loss of the card, you confirmed that the card had already been used to make the following purchase without my authority: 

[Details of the transaction]

I would be grateful if you would credit the sum in dispute back to me and provide your confirmation that this has been done.

I look forward to hearing from you by return.

Yours faithfully,

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