On 13 June 2014, the Consumer Contracts Regulations (CCRs) came into effect which banned traders from automatically opting people in to buy add-on products or services. 

Examples of add-on products include travel insurance on a flight purchase or an extended warranty on the purchase of a washing machine or TV.

Download Letter

[Your address]

[Company address]

Dear Sir/Madam,

[Reference: Order/Contract number]

I recently purchased [add item details] on [date] from your website [add details].

As part of my purchase, I was also charged an extra fee for [add details]

This fee was added by default, using a pre-ticked box. Accordingly, I did not give my express consent to being charged for this additional item.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, online traders are no longer allowed to charge for add-on items added to a transaction using a pre-ticked box.

I am therefore exercising my rights under the Regulations, and would like a refund for the amount charged [add amount details].

I look forward to having my money returned within seven days.

Yours faithfully,


Download Letter

Find the right letter

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.