Download Letter

[Your address]

[GP Practice address]

To [Practice Manager/ Name of GP]

I write further to my conversation with [name] in which I made an informal complaint about the service that I received from [name of GP].

As discussed, I was unhappy with the standard of service received from [name of GP] on [date] for the following reasons:

[set out details of the issues that you are complaining about and any consequences that resulted from those issues]

I am not satisfied with the action that was taken by you following the making of the informal complaint, and would now request that this matter be dealt with as a formal complaint in accordance with your internal complaints procedure.

I have included the following documents in support of my complaint:

[list and include photocopies of any supporting documentation that you think may help with the investigation of your complaint]

I look forward to hearing from you within the next 14 days [if it’s important that your complaint is resolved sooner eg because you are without medication as a result of the GP’s actions, then provide details of this]

Yours faithfully,

Download Letter

Find the right letter


Join our campaign
& help us reach 150,000 signatures

We want to ensure that when you speak up, staff in public services listen and act on your concerns. That's why we want the Government to give people the ability to share their good and bad experiences of GPs, hospitals, schools and care homes to improve our local services.

Find out more about Public Services on Which? Campaigns

Thank you for signing our campaign

Help us spread the word by sharing our campaign


Privacy Policy

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.