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[Your address]

[GP Practice address]

To [Practice Manager/ Name of GP]

I write further to my conversation with [name] in which I made an informal complaint about the service that I received from [name of GP].

As discussed, I was unhappy with the standard of service received from [name of GP] on [date] for the following reasons:

[set out details of the issues that you are complaining about and any consequences that resulted from those issues]

I am not satisfied with the action that was taken by you following the making of the informal complaint, and would now request that this matter be dealt with as a formal complaint in accordance with your internal complaints procedure.

I have included the following documents in support of my complaint:

[list and include photocopies of any supporting documentation that you think may help with the investigation of your complaint]

I look forward to hearing from you within the next 14 days [if it’s important that your complaint is resolved sooner eg because you are without medication as a result of the GP’s actions, then provide details of this]

Yours faithfully,

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