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[Your address]

[Warranty provider address]

Dear

[Reference: warranty number]

I write further to my telephone call on [dd/mm/yy]

On [dd/mm/yy] I purchased [details] electrical warranty for my [item].

On [dd/mm/yy] [item] developed the following issue: [details of the problem experienced]

I contacted you and asked you to make arrangements for the [item] to be repaired, however you have refused on the basis that [set out the reasons the warranty provider has given].

The warranty is a contract between me and [name of Warranty Provider]. 

Although [specify the issue] is covered by the warranty, you have failed to agree to take any remedial action and are therefore in breach of contract. 

[Set out why you do not accept any reasons the warranty provider may have given for refusing to carry out the repair].  

I would make one final request for you to take remedial action in accordance with our contract. 

If however you are not prepared to do this, I will have no choice but to instruct a third party to take this action and will then seek reimbursement from you in full.

I look forward to hearing from you [set a reasonable timeframe dependent on the urgency of the repair].  

Yours faithfully,

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