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Frank O's story

Read Frank’s story about his mother-in-law, Gladys, who had falls in her home. They made adaptations to ensure her home was as safe as possible.
3 min read
In this article
Deciding when to make home adaptations  Bedroom and bathroom adaptations Supporting Gladys inside and out of her home

In Frank O’s words…

My mother-in-law had a new knee about 15 years ago, and that leg has always been bad since. Part of the reason we wanted her to move nearer us was because we knew she was falling over sometimes – not that she’d admit it, but we saw marks on her face a couple of times. She moved to our village and she fell over on day one. We’d moved her in with us and we were just leaving one day when she fell over the patio doorway step and broke her hip.

Deciding when to make home adaptations 

From then on there were problems with her being able to walk and stand up. We moved all the rugs so she couldn’t slip. We also visited a specialist shoe shop to have her fitted with shoes that used Velcro rather than shoe laces.

We moved all the rugs so she couldn’t slip. We also visited a specialist shoe shop to have her fitted with shoes that used Velcro.

She wouldn’t let us move furniture out of the living room, though. She wanted the room layout to stay the same and we could tell there wasn’t enough room between the furniture for her to move about safely. She used it as a crutch, which did allow her to get about, but was preventing her from walking properly.


We bought an electric chair that reclines to get you up and down without having to struggle. That was pretty good, but sometimes she got very confused and she’d go up and down like a yo-yo! She’d phone up to say she couldn’t get out of it, and I’d ask, ‘What button are you pressing?’ and she’d say, ‘I pressed all of them.’ And you think, ‘That’s probably why it’s not working!’


Professional organisations were also a great help. She wore an alarm around her neck, which meant that immediate contact could be made if she fell. She was also referred to the falls clinic where she received physiotherapy to assist her balance and, initially, being able to get up off the floor.

Bedroom and bathroom adaptations

Gladys said she couldn’t get out of bed easily, so we got her an electric bed. The back came up and got her at a comfortable angle and she could then swing her legs out. But she didn’t like it and in the end we moved her into a bigger room with her old bed. We fitted a bed lever with an arm halfway down, which helped her to swing round to get on and off.


We also completely changed the bathroom so it had a walk-in shower with handles to hold on to and so there was no step to walk out of it. We raised the toilet seat, plus fitted hand rails and grab rails.

We also completely changed the bathroom so it had a walk-in shower with handles to hold on to and so there was no step to walk out of it

Supporting Gladys inside and out of her home


Downstairs I put grab rails on the front door, the back door and the toilet. We fitted a second rail on the stairs so she could hold on to either side. We also tried as much as possible to reduce the height of steps, installing a slope to the front door and decking from the conservatory door to the back door.


We got Gladys a three-wheeled shopping trolley with a tray that she would balance on to walk around the house.


She had five or six falls, the ambulance was called out on two or three occasions because we were away and the people who found her couldn’t get her up off the floor. More times than not it was because of her trying to carry too much – she’d put her tea on a tray on the trolley and try to walk through to the living room instead of sitting down to eat in the kitchen. Carrying anything became a problem."

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Further reading

Falls prevention

If you’ve had a fall, there are plenty of things you can do to reduce the chances of one happening again.

Grab rails

If you’re having difficulty at home because of poor balance or decreased mobility, consider installing grab rails.

Bathroom adaptations

We explain your options for making bathing easier – including walk-in baths, walk-in showers and wet rooms.

Last updated: 28 May 2019