Coronavirus (COVID-19) credit card update
The Financial Conduct Authority (FCA) says credit card firms must offer payment help to support borrowers struggling financially because of the coronavirus outbreak.
Some credit card firms are also offering to increase limits and waive charges in a bid to help ease the financial hardship the pandemic has caused.
Keep up to date with the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.
What do Creation credit cards offer?
Creation Financial Services is the company behind a range of reward credit cards like IHG and Maximiles, which also come with 0% balance transfer offers.
- You can compare Creation credit cards, plus hundreds of other deals, on Which? Money Compare.
How does Creation compare to other providers?
Creation scored a below-average 67% in our latest credit card satisfaction survey leaving it near the bottom of the table in joint 23rd place.
Is Creation a good credit card provider?
Our survey also reveals how Creation customers rated the provider across 10 categories.
Find out in the table below how Creation scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.
| Creation credit card satisfaction ratings |
Star ratings Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score. |
|---|---|
| Customer service | |
| Application process | |
| Clarity of statement | |
| Transparency of charges and penalties | |
| Dealing with queries | |
| Dealing with complaints | |
| Ability to manage online | |
| Ability to manage by mobile app | |
| Ability to manage by telephone banking | |
| Charges for using your credit card abroad | |
Which reward credit card is best?
You can see the top five reward credit card deals listed below.
- You can explore more of the best reward credit card deals using Which? Money Compare.
How we calculate Creation's customer score and ratings
We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.
Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings for each category are scored independently of the customer score.
These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
Creation credit card FAQs
Does Creation offer an eligibility check?
Yes, Creation allows you to see your chances of being accepted for one of its credit cards before you apply without impacting your credit score.
Where are Creation credit cards accepted?
Creation issues its credit cards on the Mastercard network, so you will be able to use the card in millions of places in the UK and abroad.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.
