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Credit card companies

Barclaycard credit card review

By Rob Goodman

Article 6 of 17

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Barclaycard credit card review

Find out how Barclaycard has been rated in our latest customer satisfaction survey.

Barclaycard credit card

Barclaycard is the biggest provider of credit cards in the UK. It offers an attractive 0% balance-transfer deal and also provides competitive rates for those with average or limited credit histories. Customers have given their thumbs up to its mobile app as a means of managing the card. However, it's overall score of 66% put it in the middle (14th place) of our table..  


Customer score

=14th out of 29 credit card providers


Barclaycard credit card highlights

The Which? Money Compare credit card comparison tables let you search hundreds of credit cards to help you choose the most suitable deal for you based on quality of service as well as cost and benefits.

  • Platinum Card charges no fees for overseas spending
  • Comparatively good rates for building credit
  • Easy to manage online

Visit the Which? Money Compare to find out how they compare.

Barclaycard credit card satisfaction
Customer service
Keeping you up to date with new deals
Communication of changes to terms and conditions
Clarity of statement
Transparency of charges and penalties
Dealing with queries
Dealing with complaints
Rewards and cash back
Ability to manage online
Ability to manage by telephone banking
Charges for using your credit card abroad

Table notes:
Star ratings out of five show levels of satisfaction for each category.
Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 7,043 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

  • Last updated: June 2017
  • Updated by: Jo Langenhan

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.