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Credit card companies

John Lewis credit card review

By Rob Goodman

Article 9 of 17

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John Lewis credit card review

Find out how John Lewis has been rated in our latest customer satisfaction survey.

John Lewis credit card

A high scorer in almost every Which? credit card satisfaction survey since 2010, John Lewis retains a comfortable lead in our table, getting top marks for service in several areas. However, while it will appeal to John Lewis and Waitrose shoppers for its rewards scheme, has a 0% balance-transfer deal (six months) and a better-than-average rate for purchases (16.9% APR), it wasn't quite competitive enough in any of its features to be a Which? Recommended Provider    .


Customer score

1st out of 29 credit card providers


John Lewis Partnership credit card highlights

  • You can earn rewards points when you shop, redeemable as John Lewis and Waitrose vouchers
  • Rated number one by customers
  • 0% balance-transfer deal

To find out how it compares, visit Which? Money Compare.  

John Lewis credit card satisfaction
Customer service
Keeping you up to date with new deals
Communication of changes to terms and conditions
Clarity of statement
Transparency of charges and penalties
Dealing with queries
Dealing with complaints
Rewards and cash back
Ability to manage online
Ability to manage by telephone banking
Charges for using your credit card abroad

Table notes:
Star ratings out of five show levels of satisfaction for each category.
Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 7,043 responses. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

  • Last updated: June 2017
  • Updated by: Jo Langenhan

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.