AXA is one of the largest insurers in the UK, offering a range of car, home and travel insurance policies. It also owns the Swiftcover brand and is underwritten by AXA Insurance UK plc.
- Read our reviews of all the insurers who took part in our car insurance analysis
What does AXA car insurance cover?
Elements marked with a ✓ are covered as standard, those marked with a ✘ are not covered as standard. Elements marked with a £ can be added to a policy as optional extras for an additional cost.
✓ Courtesy car
Provides the policyholder with a car to use while repairs are carried out on their vehicle as part of a claim
✓ Personal accident
Covers the policyholder and passengers if they are injured in an accident
✓ Stolen keys cover
Covers the cost of replacing keys and locks in the event that your car keys are stolen
✓ Lost keys cover
Covers the cost of replacing keys and locks in the event that your car keys are lost
£ NCD protection
Allows the policyholder to make a specified number of claims over a period without affecting their no claims discount
£ Motor legal protection
Covers legal expenses for legal action you may take as the result of an accident
Does AXA offer the best car insurance?
Here's how AXA scored in our latest car insurance survey:
To help you find the best car insurance policy, Which? goes the extra mile to sort the best from the worst.
How we analyse car insurance
We analyse and rate 73 key elements of standard car insurance policies to come up with the overall policy score. We assess how important each individual element is to drivers when choosing and using a car insurance policy, and weight it accordingly when calculating our total policy score.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.
AXA’s car insurance policy: is it good or bad?
We've rated hundreds of policy details and picked out the best and worst elements of this cover.
In detail: every part of AXA's car insurance rated
Table last updated in March 2020. Next update in January 2021.
To see how Admiral's car insurance compares to other policies check out our guide on the best and worst car insurance.
How did customers rate AXA's car insurance?
As well as looking at how AXA's car insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too.
Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, you can sign up to a one month trial of Which? Money for just £1 to access this review and thousands of others.
How AXA's car insurance scored for seven elements of customer satisfaction.
Table last updated in March 2020. Next update in January 2021
"-' represents where we have insufficient sample size (less than 30) to generate a star rating
What is Axa's car insurance claims number?
To make a claim with Axa car insurance, call 0330 024 1305.
You'll be asked for your personal details and policy number.
If applicable, you'll also need a police reference number and details of any witnesses and the third party.
- Find out more: is it worth claiming on your car insurance?
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