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HSBC home insurance review

Read Which?'s expert review of HSBC's home insurance policy and find out how it compares with dozens of other home insurance companies

In this article
What does HSBC home insurance cover?   Does HSBC offer the best home insurance?
HSBC’s home insurance policy: is it good or bad? How can you save money on HSBC home insurance? What is HSBC's claims number?

With more than 40 million customers worldwide, HSBC is one of the world's largest banking and financial services organisations. 

In the UK, HSBC offers a wide range of financial products including home insurance, personal loans, mortgages and credit cards.

The HSBC Group also owns First Direct and M&S Bank, and HSBC's home insurance is underwritten by Aviva Insurance Limited.

HSBC just offers one level of home insurance cover:

Policy Policy level Buildings: maximum sum insured Contents: maximum sum insured
HSBC Home insurance Standard Unlimited £80,000

 

What does HSBC home insurance cover?

Elements marked with a are covered as standard, those marked with a are not covered as standard. Elements marked with a £ can be added to a policy as optional extras for an additional cost.

 

 Burst pipes

 

Covers water damage caused by burst pipes in the property

 

 Key cover

 

Covers the cost of replacing keys and locks in the event that your house keys are lost or stolen 

 

  Legal protection

 

Covers costs resulting from claims such as property and employment disputes

 

£ Home emergency

 

Covers call-outs and temporary repairs resulting from a home emergency

 

£ Personal possessions

 

Covers personal belongings against loss, accidental damage or theft when taken outside the home 

 

£ Boiler cover

 

Covers the failure of a boiler or central heating system

 

£ Accidental damage

 

 Covers accidental damage to personal belongings, fixtures and fittings

 

Does HSBC offer the best home insurance?

Here's how HSBC scored in our latest home insurance survey:

Home And Mobile Insurance
HSBC review
Overall Which? score
%
Our total score score combines ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.
Which? Customer Score
%
Which?'s rating for customer satisfaction, based on feedback from real customers who have recently made a claim. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Buildings policy score
%
Which?'s rating of the quality of this company's buildings insurance policy. We analysed 47 features of its cover to calculate the policy score.
Contents policy score
%
Which?'s rating of the quality of this company's contents insurance policy. We analysed 66 features of its cover to calculate the policy score.
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To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.

 

How we analyse home insurance

 

We analyse and rate 46 key elements of standard buildings home insurance policies to come up with the buildings policy score, and 65 key elements of standard contents home insurance policies to come up with the contents policy score. We assess how important each individual element is to consumers when choosing and using a home insurance policy, and factor this in when calculating our policy scores.

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. We then adjust the impact the more and less important elements have on the overall policy score.

HSBC’s home insurance policy: is it good or bad?

We've rated hundreds of policy details and picked out the best and worst elements of this cover.

Members can log in to read our full policy analysis. If you're not a member, join Which? and get full access to these results and all of our reviews.

In detail: every part of HSBC's home insurance rated

 

 

Weighting Policy  element Details Rating
Most important Alternative accommodation (£) Logged out detail Logged out padlock
Most important Owner's / Occupier's liability (£) Logged out detail Logged out padlock
Most important Repairs guarantee Logged out detail Logged out padlock
Other Unoccupancy period Logged out detail Logged out padlock
Most important Trace and access  (£) Logged out detail Logged out padlock
Most important Burst pipes - included? Logged out detail Logged out padlock
Most important Blockage of sewer pipe - included? Logged out detail Logged out padlock
Secondary Gradual build-up of groundwater - included? Logged out detail Logged out padlock
Secondary Subsidence - included? Logged out detail Logged out padlock
Secondary Damage to underground services - included? Logged out detail Logged out padlock
Secondary Flood and storm damage - included? Logged out detail Logged out padlock
Secondary Flood and storm damage to outbuildings - included? Logged out detail Logged out padlock
Secondary Storm damage to fences - included? Logged out detail Logged out padlock
Other Theft of keys - included? Logged out detail Logged out padlock
Secondary Theft of keys (£) Logged out detail Logged out padlock
Other Loss of keys - included? Logged out detail Logged out padlock
Secondary Loss of keys (£) Logged out detail Logged out padlock

 

Table last updated in March 2022. Next update in March 2023.

To see how HSBC's home insurance compares with other policies, check out our guide on the best and worst home insurance.

How can you save money on HSBC home insurance?

The first offer an insurer makes isn’t necessarily the best they’re able to provide. So, before coughing up your cash, check what other insurers are offering for comparable cover and ask if your current insurer can better it.

Carefully consider what’s optionally included in the quote. You may want the confidence of an all-singing, all dancing policy - but certain add-ons might not be for you, or could duplicate cover you already have separately.

Where you buy your cover can sometimes make a difference to what you’ll end up paying, which is why we recommend checking prices through multiple comparison sites (where available) as well as trying them direct.

HSBC home insurance can be purchased online and over the phone; its home insurance policy isn't available on price comparison websites.

What is HSBC's claims number?

If you need to make a home insurance claim with HSBC call 0345 300 5899 in case of emergencies, or make a claim online.

 

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