Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
This article shows what coronavirus-related cover AA provides. As the situation is changing rapidly, we recommend checking AA's website before buying.
- Find out more: coronavirus news and advice from Which?
AA travel insurance overview
The AA started in 1905 as a small group of motoring enthusiasts who came together to warn other drivers about speed traps. It has since evolved massively and now offers a variety of financial products such as travel insurance, credit cards and mortgages.
AA’s travel insurance policy is underwritten by AXA Insurance UK plc.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from basic up to complete:
Is AA's travel insurance coronavirus-proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
How does Which? rate AA's customer service?
Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year.
Look out for new customer scores coming in mid-2021.
AA travel insurance: how can I claim?
For emergency medical assistance call +44 147 335 6274.
To make a claim, call 0330 058 2991.
If you need to cancel your trip, you should contact your travel agent and/or airline about refunds or rebooking before contacting your insurer.
You'll need your policy document when you call.
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