Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
This article shows what coronavirus-related cover AXA provides. As the situation is changing rapidly, we recommend checking AXA's website before buying.
- Find out more: coronavirus news and advice from Which?
AXA travel insurance overview
French insurer AXA, which began in 1958, is one of the five largest travel insurers serving UK customers. It's also a household name when it comes to numerous other types of other cover - such as as car, home, and private health insurance.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from basic up to complete:
Is AXA's travel insurance coronavirus proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
Axa travel insurance: how can I claim?
For emergency medical assistance call +44 1737 815626.
To make a claim call 0330 024 1308. You can also make a claim online.
Before calling for cancellation claims, you should contact your travel agent and/or airline to seek a refund or to move your trip.
You'll need your policy document when you call.
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