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Axa travel insurance review

Find out how Axa is rated for customer service, and how its travel insurance policies are rated in terms of cover.

In this article
Axa travel insurance overview Axa's travel insurance policy: is it good or bad? How we calculate customer and policy scores

Axa travel insurance overview

Axa was Founded in France in 1817 and is now one of the largest global insurers - covering over 10 million UK customers.

The Axa Group is behind various insurance and broker brands - three of the most familiar being Axa, Axa PPP, and Swiftcover.   

What you need to know about Axa's home insurance: 

  • £10,000,000 medical expenses
  • £5,000 travel abandonment 
  • Limited Terrorism cover

Axa's travel insurance policy: is it good or bad?

We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.

Each policy is rated to produce a Which? policy score as well as a customer score.

Table last updated in May 2018. Next update in November 2018.

    Policy element Details Rating Area covered
    Medical expenses cover limit (£) Logged out detail Logged out detail

    Logged out detail
    Cancellation/curtailment limit (£) Logged out detail Logged out detail

    Logged out detail
    Travel delay - 12 hours limit (£) Logged out detail Logged out detail


    Logged out detail
    Travel delay - maximum limit (£) Logged out detail Logged out detail


    Logged out detail
    Baggage & belongings limit (£) Logged out detail Logged out detail


    Logged out detail
    Money including cash limit (£) Logged out detail Logged out detail


    Logged out detail
    Cash limit (£) Logged out detail Logged out detail

    Logged out detail

     

    How we calculate customer and policy scores

    We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

    We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

    The total score combines both the customer score and policy score.

    To qualify as a Which? Recommended Provider, an insurer must:

    • Be regulated by the Financial Conduct Authority.
    • Be available to the general public.
    • Have received 30 or more responses in our customer survey.
    • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.