Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
The table below shows what coronavirus-related cover Columbus Direct provides. As the situation is changing rapidly, we recommend checking Columbus Direct's website before buying.
- Find out more: coronavirus news and advice from Which?
Columbus Direct travel insurance overview
Columbus Direct has been a travel insurance specialist for 30 years, covering more than 150 sports and activities, as well as providing specific cover for backpackers.
Columbus Direct's insurance policy is arranged by Crispin Speers & Partners and underwritten by certain underwriters at Lloyd's.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from basic up to complete:
Is Columbus Direct's travel insurance coronavirus-proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
How does Which? rate Columbus Direct's customer service?
Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year.
Look out for new customer scores coming in mid-2021.
Columbus Direct travel insurance: how can I claim?
For emergency medical assistance and curtailment claims from abroad call +44 (0)208 865 1640.
To make a claim call 0208 865 1654.
If you need to cancel your trip, you should contact your travel agent and/or airline about refunds or rebooking before contacting your insurer.
You'll need your policy document when you call.
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