Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
This article shows what coronavirus-related cover Halifax provides. As the situation is changing rapidly, we recommend checking Halifax's website before buying.
- Find out more: coronavirus news and advice from Which?
Halifax travel insurance overview
Halifax has stopped selling travel insurance as a stand-alone product but still offers policies through its current accounts as an added benefit.
Its policies are underwritten by AXA Insurance UK plc.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically, we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from red up to green:
Is Halifax's travel insurance coronavirus-proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
How does Which? rate Halifax' customer service?
Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year.
Look out for new customer scores coming in mid-2021.
Halifax travel insurance: how can I claim?
For emergencies abroad call +44 (0) 1495 28 12 97 if you hold travel insurance through Halifax's Ultimate Reward Current Account.
To make a claim call 0345 307 3801 or 0345 124 1400.
Before calling for cancellation claims, you should contact your travel agent and/or airline to seek a refund or to move your trip.
You'll need your policy document when you call.
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