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HSBC travel insurance review

Find out how HSBC is rated for customer service, and how its travel insurance policies are rated in terms of cover.

In this article
HSBC travel insurance overview HSBC's travel insurance policy: is it good or bad? How we calculate customer and policy scores

HSBC travel insurance overview

HSBC was first established in 1865 and is one of the biggest banks in the world.

HSBC provides a range of insurance products, all of which are underwritten by Aviva.

What you need to know about HSBC's travel insurance policy:

  • Baggage cover of £1,500
  • Cancellation or curtailment cover limit of £5,000
  • Personal accident limit of £50,000

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HSBC's travel insurance policy: is it good or bad?

We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.

Each policy is rated to produce a Which? policy score as well as a customer score.

Table last updated in May 2018. Next update in November 2018.

Policy element Details Rating Area covered
Medical expense cover limit (£) Logged out detail
 
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Cancellation/curtailment limit (£) Logged out detail
 
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Travel delay - 12 hours limit (£) Logged out detail
 
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Travel delay - maximum limit (£) Logged out detail
 
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Baggage & belongings limit (£) Logged out detail
 
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Annual and single trip


 
Money including cash limit (£) Logged out detail
 
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Cash limit (£) Logged out detail
 
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How we calculate customer and policy scores

We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

The total score combines both the customer score and policy score.

To qualify as a Which? Recommended Provider, an insurer must:

  • Be regulated by the Financial Conduct Authority.
  • Be available to the general public.
  • Have received 30 or more responses in our customer survey.
  • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.