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LV travel insurance review

Find out how LV is rated for customer service, and how its travel insurance policies are rated in terms of cover.

In this article
LV travel insurance review LV's travel insurance policy: is it good or bad? How we calculate customer and policy scores

LV travel insurance review

LV is a mutual organisation, and is currently the third largest insurer in the UK. The company was initially set up in 1843 to help with funeral expenses, but now offers a range of insurance, retirement and investment products.

LV's travel insurance policy is underwritten by Liverpool Victoria Insurance Company Limited.

What you need to know about LV's travel insurance policy:

  • No upper age limit on its single-trip policies.
  • Cancellation or curtailment cover limit of £10,000.
  • Overall valuables limit of up to £500.

Which? members can login to see the results of our analysis. If you’re not already a member, you can sign up to a two month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

LV's travel insurance policy: is it good or bad?

We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.

Each policy is rated to produce a Which? policy score as well as a customer score.

Table last updated in May 2018. Next update in November 2018.

Policy elements Details Rating Area covered
Medical expenses cover limit (£) Logged out detail Logged out detail Logged out detail
Cancellation/curtailment limit (£) Logged out detail Logged out detail Logged out detail
Travel delay - 12 hours limit (£) Logged out detail Logged out detail Logged out detail
Travel delay - maximum limit (£) Logged out detail Logged out detail Logged out detail
Baggage & belongings limit (£) Logged out detail Logged out detail Logged out detail
Money including cash limit (£) Logged out detail Logged out detail Logged out detail
Cash limit (£) Logged out detail Logged out detail Logged out detail

 

How we calculate customer and policy scores

We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

The total score combines both the customer score and policy score.

To qualify as a Which? Recommended Provider, an insurer must:

  • Be regulated by the Financial Conduct Authority.
  • Be available to the general public.
  • Have received 30 or more responses in our customer survey.
  • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.