Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
This article shows what coronavirus-related cover LV provides. As the situation is changing rapidly, we recommend checking LV's website before buying.
- Find out more: coronavirus news and advice from Which?
LV travel insurance overview
LV is a mutual organisation and is currently the third-largest insurer in the UK. The company was initially set up in 1843 to help with funeral expenses, but now offers a range of insurance, retirement and investment products.
LV's travel insurance policy is underwritten by Liverpool Victoria Insurance Company Limited.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically, we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from red up to green:
Is LV's travel insurance coronavirus-proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
How does Which? rate LV's customer service?
Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year.
Look out for new customer scores coming in mid-2021.
LV travel insurance: how can I claim?
For medical emergencies abroad call +44 (0)1243 621 537.
To make a claim, call 0800 707 6967.
Before calling for cancellation claims, you should contact your travel agent and/or airline to seek a refund or to move your trip.
You'll need your policy document when you call.
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