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Post Office travel insurance review

Find out how Post Office is rated for customer service, and how its travel insurance policies are rated in terms of cover.

In this article
Post Office Insurance travel insurance review Post Office's travel insurance policy: is it good or bad? How we calculate customer and policy scores

Post Office Insurance travel insurance review

Post Office is the largest financial services chain in the UK, with more than 370 years of service. 

Post Office Money Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited and underwritten by Travel Insurance Facilities and Insured by Union Reiseversicherung AG, UK.

What you need to know about the Post Office's travel insurance:

  • Cancellation or curtailment cover limit of up to £2,000.
  • Cover limit of up to £1,500 for baggage and belongings.
  • Money limit of up to £250.

Which? members can login to see the results of our analysis. If you’re not already a member, you can sign up to a two month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Post Office's travel insurance policy: is it good or bad?

We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.

Each policy is rated to produce a Which? policy score as well as a customer score.

Table last updated in May 2018. Next update in November 2018.

    Policy element Details Rating Area covered
    Medical expenses cover limit (£) Logged out detail Logged out detail Annual and single-trip
    Cancellation/curtailment limit (£) Logged out detail Logged out detail Annual and single-trip
    Travel delay - 12 hours limit (£) Logged out detail Logged out detail Annual and single-trip
    Travel delay - maximum limit (£) Logged out detail Logged out detail Annual and single-trip
    Baggage & belongings limit (£) Logged out detail Logged out detail Annual and single-trip
    Money including cash limit (£) Logged out detail Logged out detail Annual and single-trip
    Cash limit (£) Logged out detail Logged out detail Annual and single-trip

     

    How we calculate customer and policy scores

    We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

    We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

    The total score combines both the customer score and policy score.

    To qualify as a Which? Recommended Provider, an insurer must:

    • Be regulated by the Financial Conduct Authority.
    • Be available to the general public.
    • Have received 30 or more responses in our customer survey.
    • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.