We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

Thomas Cook travel insurance review

Find out how Thomas Cook is rated for customer service, and how its travel insurance policies are rated in terms of cover.

In this article
Thomas Cook travel insurance review Thomas Cook's travel insurance policy: is it good or bad?
How we calculate customer and policy scores

Thomas Cook travel insurance review

As a provider of package holidays and trips abroad, it seems a logical step for Thomas Cook to provide travel insurance to its 19 million customers who travel with them.

Thomas Cook Travel Insurance is underwritten by White Horse Insurance Ireland.

What you need to know about Thomas Cook travel insurance:

  • Cancellation and curtailment limit of up to £5,000
  • Baggage and belongings limit of up to £1,500
  • Money limit of up to £400.

Which? members can login to see the results of our analysis. If you’re not already a member, you can sign up to a two month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Thomas Cook's travel insurance policy: is it good or bad?

We've scrutinised around 200 travel insurance policies, combining our analysis with feedback from 4,528 members of the general public.

Each policy is rated to produce a Which? policy score as well as a customer score.

Table last updated in November 2018. Next update in May 2019.

 

Policy Element Details Rating Area covered

Medical expenses cover limit (£)
 
Logged out detail Logged out detail Single Trip
Medical expenses cover limit (£) Logged out detail Logged out detail Annual
Cancellation/curtailment limit (£) Logged out detail Logged out detail Annual and Single-Trip

Travel delay - 12 hours limit (£)
 
Logged out detail Logged out detail Annual and Single-Trip
 

Travel delay - maximum limit (£)
 
Logged out detail Logged out detail Annual and Single-Trip
 

Baggage & belongings limit (£)
 
Logged out detail Logged out detail Annual and Single-Trip
 

Money including cash limit (£)
 
Logged out detail Logged out detail Annual and Single-Trip
 

Cash limit (£)
 
Logged out detail Logged out detail Annual and Single-Trip
 

 

How we calculate customer and policy scores

We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.

The total score combines both the customer score and policy score.

To qualify as a Which? Recommended Provider, an insurer must:

  • Be regulated by the Financial Conduct Authority.
  • Be available to the general public.
  • Have received 30 or more responses in our customer survey.
  • Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above.

×