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Mortgage lender reviews

AA mortgages review

By Dean Sobers

Article 3 of 17

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AA mortgages review

Find out how AA mortgages fared in key areas such as customer service and value for money in our mortgage satisfaction survey.
One of the UK's newest lenders, AA mortgages has gained a great customer score of 85%. It lost out on Which? Recommended Provider status due to other providers offering more competitively priced mortgages.

Customer score

1st out of 25 mortgage lenders


AA mortgages highlights

  • Offers a wide range of deals, but in general more competitive options are available
  •  5 stars for customer service and value for money
  • Offers perks such as cashback and discount home insurance on some of its mortgages

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

AA mortgages satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

 What AA mortgage customers say about it

'Their service is amazing.'


'Good service and reasonable prices.'

'They are reliable.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.