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Lost luggage

BA 'loses five bags per flight'

A plane in the sky

British Airways loses the luggage of five passengers, on average, on every jumbo jet flight, says a new report.

The figures are revealed in the latest league table produced by the Association of European Airlines for flights between January and March this year.

BA was one of the worst performers, although major carrier Air France was just as bad, and Iberia and Lufthansa were even worse averaging seven lost bags per flight.

‘Problems at Heathrow’

At the top of the table were Air Malta, Malev Hungarian Airlines and Tarom Romanian – Air Malta mislaid the equivalent of one bag per flight.

A spokesman for BA blamed problems at Heathrow, from where 70 per cent of the airline’s flights depart. The airline uses three terminals at the airport which added to the difficulties of handling baggage.

BA said that most lost bags were returned to the passenger within 48 hours and expected its performance to improve once Terminal 5 opens in March 2008.

Find out more about your rights if your luggage is lost or damaged by an airline.

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