Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Ryanair rapped by OFT

Passengers to get fairer deal

Passengers flying with Ryanair will now get a fairer deal after the government stepped in to take action against the no-frills airline.

The Office of Fair Trading (OFT) has also warned other airlines that it will take action against them if it finds they’re giving travellers a similarly raw deal.

One area of concern had been the new EU denied boarding regulations, which came into force in February last year.


These rules ensure that airline passengers get help, and in certain cases compensation, if their flight is delayed or cancelled.

But Ryanair had said openly that it didn’t support the new regulations and the OFT found that the airline’s small print denied consumers their proper rights. The airline has now amended these terms.

Ryanair had also refused to take responsibility if large pieces of luggage – such as sporting equipment, prams, wheelchairs and musical instruments – were delayed or damaged.

Under its terms, these were carried at the passenger’s own risk. But Ryanair has now agreed to change this.

Other airlines

Finally, any passenger who’d reported lost luggage had to make a second claim if the baggage hadn’t been found within three weeks. They had a further three weeks to make this second claim and if they didn’t, then the airline washed its hands of liability.

Ryanair has now amended its terms so customers don’t have to make a second claim.

Ray Hall, OFT Director of Services, said: ‘The OFT’s action has secured improvements to Ryanair’s terms that will benefit passengers. We expect other airlines using similar terms to stop doing so immediately.’

Categories: Uncategorised

Back to top