Thousands of music fans have been left out of pocket and without concert tickets after an agency went out of business.
Administrators for London-based Ticket Tout Limited said the company ceased trading on 6 March leaving a ‘vast number of customers’ waiting for tickets.
But they said the company didn’t have the tickets it had taken orders for and added that it was also ‘extremely unlikely’ that people would receive their money back.
Fans can call a help line on 020 7194 1015 which will be available during normal office hours, Monday to Friday, until 23 March.
It’s been reported that around 6,500 people are affected, with claims averaging more than £200.
However, anyone who paid for tickets with a credit card can claim back the money from their credit card provider.
Under Section 75 of the Consumer Credit Act, when you pay for goods or services with a credit card that cost more than £100 and less than £30,000 you can claim your money back from the card company rather than the retailer for breach of contract or misrepresentation – for example, if the shop goes bust or goods are faulty.
Which? consumer spokesman Bob Tolliday, who has recently investigated the issue of ticket touting, said: ‘It’s interesting to see that this company, like many tout websites, didn’t have the tickets it was advertising. Consumers should always be wary of these sellers and stick to official and established agencies.’