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Lost baggage claims soaring

Insurance firm says airlines and airports must act


woman and luggage

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Insurance claims for lost baggage almost doubled in the first half of this year, according to figures out today.

Travel insurance company InsureandGo said it received 2,094 claims between January and June.

This was 85 per cent up on the number for the first six months of last year and is the equivalent of a bag going missing every two hours.

The average amount claimed by InsureandGo’s customers who lost their luggage was more than £200.

Budget airlines

According to InsureandGo’s analysis of statistics from the Association of European Airlines (AEA), the amount of lost baggage throughout Europe has increased by 22 per cent compared with 2006, despite the number of passengers increasing only 1.4 per cent.

The AEA figures do not include budget airlines such as easyJet and Ryanair, whereas InsureandGo’s claims come from customers flying with both flag-carriers and budget providers.

The figures for 2007 as a whole are likely to be particularly bad as there have been numerous reports of missing bags recently – particularly at Heathrow airport.

Heathrow problems

InsureandGo Managing Director Perry Wilson said: ‘We have seen an enormous rise in claims for lost luggage, which demonstrates the problems contained in the industry’s own figures. This is clearly a major problem for our customers and we urge the airline and airports industry to improve its performance in this area.

‘With the summer holiday season now in full swing, we can unfortunately expect more families’ holidays to be ruined by lost baggage. We do all we can to help sort out our customers’ problems as quickly as possible, but it is up to the airlines and airport authorities to limit this issue in the first place.’

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