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RBS launches mobile phone banking service

Get balance alerts by text message


Texting on a mobile phone

The Royal Bank of Scotland Group has become the latest bank to launch a mobile phone banking service for its customers.

Around 13 million people with a Royal Bank of Scotland or NatWest debit card can sign up for the service, which enables them to access their account balance and view mini-statements on their mobile phone.

They can also top up pre-pay mobile phones through the service and receive text messages giving them balance alerts.

The group plans to add additional services in the near future, including the ability to make payments and move money between accounts.

Secure service

It said the service was secure as data was not held on a customer’s mobile phone, and only a handset that is linked to an account could be used to access information.

Paul Geddes, chief executive of consumer banking at RBS Group, said: ‘Mobile phone banking will give people another easy way to access account information and even greater flexibility in managing their money at any time.’

The group expects the service to be popular with young people, particularly those aged between 18 and 25, for whom it said mobile phones were a central part of their lives.

Martyn Hocking, Editor of Which? Money, said: ‘According to our research only a tiny number of people are currently using this type of service (93 per cent of members told us they had never done so in a recent survey) but that is likely to change rapidly. Alliance & Leicester, First Direct and HSBC are already active in this market and it seems certain that other banks will now follow.’

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