Some people are afraid of complaining about their medical treatment in case it affects their future care, a new Which? survey has revealed.
Our poll of 842 people found that the majority of people don’t see the point in complaining about healthcare treatment.
Just 17% of those who felt they had a reason to make a complaint have actually done so.
Of those who didn’t complain, 57% didn’t because they thought it wouldn’t make a difference and, alarmingly, 32% thought it would compromise their future care.
Of those that did complain, only 27% were happy with how their complaint was dealt with and just 15% were happy with the outcome.
Which? health campaigner Frances Blunden said: ‘Is it any wonder that people don’t see the point in complaining if they think it will compromise their care?
‘People need an accessible, quick and approachable way of making a complaint and they need to know that it won’t be a waste of time. But, if people are experiencing problems with their care, they want them resolved there and then – lodging an official complaint should be a last resort.
‘The NHS needs a complete culture shift so that patients are encouraged to provide feedback throughout their time in hospital and assured that their comments will make a difference.’
Impatient for Change
Which? recently launched our Impatient for Change campaign with the backing of Prime Minister Gordon Brown.
The campaign is fighting to improve all aspects of non-clinical care for hospital in-patients in the NHS with a focus on food, hygiene and the organisation of care.