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Charity cleared over fundraising complaint

FRSB says not enough evidence

A pile of letters

Cancer Research UK has been cleared of bombarding a householder with more than a dozen unwanted mailings over a two year period.

The charity was accused of ‘aggressively’ targeting an area with unaddressed appeals containing pens.

One householder said he’d received 13 pens over the previous two years, including four in one day.

He complained to the charity and later contacted the Fundraising Standards Board (FRSB), a body launched last year to handle complaints about charity fundraising.

Unwanted mailings

In its first adjudication the FRSB has cleared Cancer Research UK after ruling that there was not enough evidence to support the complaint.

Cancer Research UK told the FRSB that, contrary to the complaint, just three unaddressed mailings had been sent to that area during the previous two years.

It also denied claims that it had aggressively targeted the area concerned.

The FRSB deals with public concerns about charitable fundraising, and is different from the Charity Commission, which is the independent regulator of the charity sector.

Fundraising complaint

If you have a complaint about how a charity or fundraising organisation is raising money, you should first contact the charity concerned.

If the complaint is not resolved, the FRSB can take it up and work with both parties to reach a resolution.

If the matter is still not resolved it can be forwarded to the FRSB board, which will decide whether the complaint should be upheld or rejected

Which? Chief Executive Peter Vicary-Smith is a member of the FRSB board


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