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Hotel guests win £2.5 million claim

Hundreds fell ill at Torremolinos hotel

The scales of justice held up

More than £2.5 million in compensation is to be paid to hundreds of holidaymakers who fell ill at a Spanish hotel.

The British tourists took action after contracting various illnesses – including the stomach bugs norovirus, salmonella and campylobacter – while staying at the Beach Club Hotel in Torremolinos between 2000 and 2003.

Five tour operators settled more than 200 claims in out-of-court settlements several years ago.


Thomson and Thomas Cook had both initially denied liability, but offered an out-of-court settlement at the end of last year, just days before the case was due to be heard.

This week a judge at the High Court in Birmingham ended the case after approving settlement claims.

They will be paid by Thomson Holiday (TUI) and JMC (Thomas Cook) to 790 holidaymakers. The hotel owners will also contribute to the package.

Health problems

Clive Garner, head of Irwin Mitchell’s Travel Law Team who represented all of the claimants in the case, said: ‘Some of our clients still suffer illness today and will be left with permanent health problems.

‘While delighted with the result of their claims, many of our clients question why Thomson and Thomas Cook did not agree to pay compensation years earlier, avoiding the need for legal action.’

Each year Which? Legal Service receives thousands of complaints from people who’ve felt let down by a holiday, and our lawyers help many claim compensation.

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