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New rights when buying from doorstep salespeople

Government introduces rules to stop rogue traders

A picture of a salesman holding a clipboard and calculator

Don’t be put off by high pressure selling

Rules that come into force today (1 October) give consumers greater protection when buying from door-to-door salespeople. 

The Door Step Selling regulations mean that you have seven days to cancel if you buy from salespeople who visit your home. That’s provided you’ve spent £35 or more.

Previously this only applied if the buyer hadn’t sought the visit. Now it applies even if you invite the seller to your house. The regulations will cover services such as double glazing, conservatories, orthopaedic furniture and utility contracts.

Office of Fair Trading study

The Office of Fair Trading (OFT) found that 94% of consumers were unaware of their rights when buying through doorstep selling. Most also felt that buying in the home was more pressurised than in other settings.

For more information about your rights see the Which? guide to doorstep selling.

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