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Pipex warned over broadband switching

ISP Pipex criticised over switching barrier

A family looking at the internet

Make the switch

Broadband regulator Ofcom has issued a warning to ISP Pipex over failures to provide consumers with the code that they need in order to switch broadband.

Customers wanting to switch providers need to obtain a MAC or a 17-18 digit code that identifies their broadband line to their current ISP and the ISP to which they’d like to migrate. In theory, this speeds up the switching process.

Ofcom’s warning to Pipex follows a number of occasions when the company has failed to abide by Ofcom rules on switching. Introduced in 2007, these rules state that all ISPs must provide customers with a MAC within five days of a customer making a request.

The Ofcom ruling says that Pipex must comply by 23 January.

To see what broadband providers Which? members recommend go to our satisfaction report.

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